The agreement
Joolo is an iOS app and website operated by its founding team, who are based in
California, under the name Joolo (“Joolo,” “we,”
“us”). Joolo is not yet incorporated; when it is, this page will name the
company. You can write to us at
joolo.app@gmail.com, and if you need to know
exactly who you are contracting with, ask and we will tell you.
By creating an account or using Joolo, you agree to these terms. If you do not agree,
do not use Joolo. Our Privacy Policy explains what we do with
your information and forms part of this agreement.
Who can use Joolo
You must be at least 13 years old. If you are between 13 and 18, you may use Joolo only
with the involvement of a parent or guardian who agrees to these terms on your behalf.
Some countries in the European Economic Area set the age of digital consent higher than
13, at up to 16. If you live in one of those countries and are under the local age, you
need your parent’s or guardian’s permission.
You also must not be barred from using the service under the laws of your country or
ours.
Your account
You need an account to use Joolo. You can create one with an email address and password,
or by using Sign in with Apple or Sign in with Google.
- Give us accurate information, and keep your email address current so we can reach you about your account.
- Keep your password to yourself. Anything done through your account is treated as done by you.
- Tell us at joolo.app@gmail.com if you think someone else has got into your account.
- One account per person. Do not share an account, and do not create one for somebody else without their say-so.
What Joolo is
Joolo helps a small group plan a day out, follow it while it is happening, and keep the
photos and notes afterwards. It suggests places, estimates how long the drives will
take, works out when you need to leave, and hands the route to Apple Maps when you want
directions.
Joolo is a planning tool. It is not a navigation app, not a booking service, not a
transport provider, and not a safety system. We do not run any of the places you plan
to visit, we do not check that they are open, and we have no relationship with them.
Groups and shared content
Joolo is built around groups, and this is the part people most often get wrong, so we
will be blunt about it.
Anything you put into a group is visible to that group
Every member of a group can see, and edit, that group’s plans, stops,
addresses, notes, journal entries, and photos. There are no per-item privacy settings
inside a group. Once another member has seen something, we cannot unsee it for them.
Do not put anything into a group that you would not want everyone in it to have.
Some things are private to you and are never shown to your group: your saved places
(including your home address), your vehicles and fuel price, your notification
settings, and the open days your phone works out from your calendar. Section 6 of the
Privacy Policy sets out exactly where that line falls.
You choose who you let into a group. We do not vet other members, and we are not
responsible for what they do with what they can see. If a group stops being somewhere
you want to be, leave it.
When you leave a group, content you contributed stays with the group, because otherwise
the rest of the group’s record of that day would fall apart. Email us if you want
it taken out as well. When the last member leaves a group, the group and everything in
it is deleted.
Your content
Your plans, notes, journal entries, and photos are yours. We do not claim ownership of
them.
To be able to run the app at all, we need your permission to store your content, move it
around, resize your images, and show it to the people in your groups. So you grant us a
worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, and
display your content solely in order to operate and improve Joolo for you and
the groups you are in. That licence ends when the content is deleted, apart
from copies sitting in backups until they roll over.
We will not use your photos or your plans in our marketing without asking you first.
You are responsible for what you upload. By uploading it you confirm you have the right
to, and that sharing it with your group does not breach anyone else’s rights. If
you post photos of other people, that is on you to have squared with them.
We may remove content that breaks these terms or the law. We are not obliged to
monitor, review, or store anything, and you should keep your own copies of anything you
would be upset to lose.
What you may not do
- Break the law, or use Joolo to help somebody else break it.
- Harass, threaten, stalk, or impersonate anyone, in a group or through an invite.
- Upload content that is illegal, hateful, or sexually exploitative, or that involves a minor in either.
- Use somebody’s location or saved places, obtained through a group, to track or follow them.
- Try to get at accounts, groups, or data that are not yours, or probe our systems for weaknesses without our written permission.
- Scrape the service, or hammer it with automated requests.
- Reverse-engineer, decompile, or resell the app, except where the law says you may.
- Get around invite rate limits, or generate invite codes in bulk.
- Upload malware, or anything designed to break the service for other people.
If you find a security problem, please tell us at
joolo.app@gmail.com before telling anyone else. We
will not come after anyone who reports a genuine issue in good faith and gives us a
reasonable chance to fix it.
Invites
Groups are joined with a typed code or a tappable link. A typed code works once and
expires an hour after it is made. A link keeps working until someone in the group
resets it.
Anyone holding a valid invite link can join that group and see everything in
it. Treat a link like a key: send it to the person you mean to invite, not to
a public channel. If a link gets out, any member can reset it in the app, which
immediately kills the old one.
Times, routes, and driving
Read this one
Every travel time, arrival time, leave-by time, and route in Joolo is an
estimate. They come from Apple’s mapping data, they are
sometimes cached rather than live, and they cannot know about traffic that has just
happened, roadworks, weather, a closed road, or the queue at the door. They will
sometimes be wrong.
Do not treat a Joolo time as a reason to hurry. Never interact with the app
while driving. Obey the speed limit and the road signs regardless of what
the app says, and use a real navigation app for turn-by-turn directions. If
Joolo’s estimate and the road disagree, the road is right.
Fuel and cost estimates are rough arithmetic from the figures you enter. They are for
splitting a bill between friends, not for expenses, tax, or anything that needs to be
accurate.
Place information, opening hours, and search results come from Apple Maps. We do not
check them. Confirm anything that matters directly with the place before you go.
When you open directions, you leave Joolo and enter Apple Maps, which has its own terms
and its own privacy policy. What happens there is between you and Apple.
Availability and changes
Joolo is early software, built by a small team. It will have bugs, it will go down
sometimes, and features will appear, change, and occasionally disappear. We do not
promise any particular uptime.
We may change or discontinue parts of the service. If we are going to discontinue Joolo
altogether, or remove something you clearly rely on, we will give you reasonable notice
and a way to get your data out first.
Notifications depend on Apple’s push service, your device, and your network. We
cannot promise a notification will arrive, or arrive on time, so do not use Joolo as
your only reminder for something that actually matters.
Price
Joolo is free right now. If we introduce paid features later, we will say so clearly
before you are asked for money, and nothing you already have will start costing you
without your explicit agreement. Any purchase made through the App Store is billed by
Apple under Apple’s terms.
Ending it
You can stop using Joolo whenever you like. To delete your account and your data, go to
Profile › Settings › Delete account in the app, or email
joolo.app@gmail.com and we will do it for you.
What deletion covers is set out in section 9 of the
Privacy Policy.
We may suspend or close your account if you break these terms, if we are required to by
law, or if keeping it open would put other people at risk. Except where the breach is
serious or we have no choice, we will tell you why and give you a chance to put it
right.
Sections 6, 13, 14, 15, 17, and 18 survive the end of this agreement.
Disclaimers
Joolo is provided “as is” and “as available.”
To the fullest extent the law allows, we disclaim all warranties, whether express,
implied, or statutory, including implied warranties of merchantability, fitness for a
particular purpose, title, and non-infringement.
We do not warrant that the service will be uninterrupted, secure, or error-free; that
any time, route, distance, cost, or place detail will be accurate; or that any defect
will be corrected.
Nothing here excludes liability that cannot legally be excluded, including liability
for death or personal injury caused by negligence, or for fraud. If you are a consumer,
you keep every right your local consumer law gives you, and where those rights conflict
with this section, your rights win.
Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental,
special, consequential, or punitive damages, or for lost profits, lost data, lost
goodwill, or the cost of substitute services, however caused.
In particular, and without limiting that: we are not liable for anything that happens
on a trip you planned with Joolo, for being late, for a missed booking, for a place
being shut, for a road incident, or for what another member of your group does with
something they saw in the app.
Our total liability arising out of or relating to Joolo is limited to the greater of
the amount you paid us in the twelve months before the claim, or fifty US dollars.
These limits apply even if a remedy fails of its essential purpose, and they do not
apply where the law does not allow them.
Indemnity
If someone brings a claim against us because of content you uploaded, because you broke
these terms, or because you infringed someone’s rights, you agree to cover our
reasonable losses and legal costs in dealing with it. We will tell you promptly about
any such claim and let you take charge of defending it, and we will not settle it
without asking you.
Apple
This section applies to the Joolo iOS app downloaded from the App Store.
- This agreement is between you and us, not between you and Apple. Apple is not responsible for Joolo or its content.
- Apple has no obligation to provide any support or maintenance for Joolo.
- If Joolo fails to conform to any applicable warranty, you may tell Apple, and Apple will refund what you paid for the app, if anything. To the extent the law allows, Apple has no other warranty obligation with respect to Joolo.
- Apple is not responsible for handling any claim you or a third party makes about Joolo, including product liability, a failure to meet a legal requirement, or a consumer protection claim.
- If a third party claims Joolo infringes their intellectual property, we, not Apple, are responsible for dealing with it.
- You confirm you are not located in a country subject to a US Government embargo or designated as a terrorist-supporting country, and that you are not on any US Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you.
Governing law
These terms are governed by the laws of the State of California, without regard to its
conflict-of-laws rules. Any dispute will be brought in the state or federal courts
located in California, and you and we consent to their jurisdiction.
If you are a consumer resident in the UK, the EEA, or anywhere else whose law gives you
the right to bring a claim in your local courts and to have your local law apply, this
section does not take that right away from you.
Before filing anything, please email us. Nearly everything is faster to fix by talking
about it.
The rest
Changes. We may update these terms. The “last updated”
date at the top always reflects the current version. If a change materially affects
your rights, we will tell you in the app or by email before it takes effect. Carrying
on using Joolo after that means you accept the new terms; if you do not, stop using
Joolo and delete your account.
Whole agreement. These terms and the Privacy Policy are the entire
agreement between you and us about Joolo, replacing anything said beforehand.
Severability. If a court finds part of this unenforceable, the rest
stays in force.
No waiver. If we do not enforce something straight away, we have not
given up the right to enforce it later.
Transfer. You may not transfer this agreement. We may transfer it if
Joolo is sold or merged, and we will tell you if that happens.
Force majeure. Neither of us is liable for a failure caused by
something genuinely outside our control.